Reviving the High Street With A Client Open-Door Policy In Bromsgrove

“A hybrid offering, which serves customers of all needs and capabilities, is what we should all be working towards.”

Walking into a solicitor’s office can be intimidating for many, it’s not something most people do every day. Offices across the legal profession have historically been stuffy places, where the client doesn’t usually get past the receptionist. Our aim is to create a location where people can walk in off the high street, regardless of where they are in the buying or selling process and get advice from one of our team.  We won’t charge a fee for a quick chat and in the long term, helping people with queries and concerns generates the most effective marketing – word of mouth recommendations.

With a large building to fill, our ambition is to employ local people with in-depth knowledge of their area, support the local economy and work with local charities to give-back. 

With an on-street and off-street office presence, this hybrid offering helps us to cater to all clients depending on their needs.  Some client don’t care about meeting anyone in person, they feel confident in the process and can facilitate the signing and return of paperwork digitally with no issues.  Other clients want to meet their solicitor face to face, they need that contact to assure them of the next steps and many still want to physically sign paperwork. Our Bromsgrove office offers both service options to clients in the Midlands area. 

In the long term, our vision is to host monthly events, with solicitors, estate agents and mortgage brokers all in one room offering free advice to anyone who wants to come along.  A one-stop-shop for the local community to empower people with legal information and build relationships with our local businesses.   If every client has amazing journey, people won’t be so hesitant to move and in the long term, it’ll keep the housing market moving.